Frequently Asked Questions
Everything you need to know before your first clean.
Do I need to be home?
No. Some clients are home during their clean and some are out. Either works. We'll confirm the arrangement with you when you book.
How do you handle keys and access?
When you book, tell us how you'd like to give us access, whether that's being home to let us in or another arrangement that suits you. We'll confirm the details with you before your first clean.
Do you bring cleaning supplies?
Yes. Our cleaners bring what they need, so there's nothing for you to buy or set out.
What if I'm not satisfied?
Your satisfaction is guaranteed. If something isn't right, let us know and we'll come back and re-clean it. That's our re-clean guarantee.
What's your cancellation policy?
We ask for 48 hours' notice to cancel or reschedule a visit. Just call or email and we'll sort it out.
Are you insured?
Yes. Wrenhaven Cleaning is fully insured, and our cleaners are background-checked.
How do I pay?
We'll confirm payment options with you when you book. Our pricing is flat-rate, so you know what you'll pay before we start.
Do I need to sign a contract?
No. Recurring service can be paused or cancelled anytime with notice.
Still have a question?
Call us or send a message. We're here Sun-Fri, 8am-8pm.